Shipping policy

SHIPPING

ROAR Cruise ships worldwide via specialized courier services. Shipping costs depend on the destination country and the selected delivery method.

Within Poland, we deliver via InPost and DPD. For deliveries outside Poland, our courier partners are FedEx and DHL (DHL is available for EU countries only). Shipping rates are calculated at checkout.

Important Delivery Conditions

  • EU Deliveries: Since our store is registered and located in Poland, no customs fees apply to deliveries within the European Union.
  • For orders shipped outside the European Union: import duties and taxes are not included in the order price. Any customs fees charged in the destination country are the responsibility of the recipient and are paid directly to the carrier or customs authority upon delivery.
  • Ukraine Deliveries: Orders for Ukraine should be placed via our Ukrainian website: https://roar-cruise.com.ua
  • Restrictions: Due to military aggression against Ukraine, we do not deliver to Russia and Belarus.

Shipping Terms & Conditions

If the ordered products are in stock, the shipment will be dispatched within 30 calendar days from the conclusion of the sales agreement. Shipping is carried out according to the terms of the courier company.

Estimated delivery time and cost for selected regions:

Poland

InPost Delivery:

  • To parcel locker (Paczkomat) – 15 PLN (1–2 business days)
  • Courier to address – 20 PLN (1–2 business days)

DPD Delivery:

  • To DPD Pickup point – 4 EUR (1–2 business days)
  • Courier to address – 5 EUR (1–2 business days)

European Union (EU Countries*)

  • FedEx Express: 1–3 business days – from 18 EUR, increasing with weight
  • FedEx Economy: 4–6 business days – from 8 EUR, increasing with weight
  • DHL Connect Plus: up to 5 business days – price depends on the destination country and is shown at checkout
  • DHL Connect: approximately 1 week – price depends on the destination country and is shown at checkout

Non-EU European Countries

  • Norway and Switzerland: Economy delivery from 18 EUR, Express delivery from 34 EUR
  • United Kingdom: Economy delivery from 11 EUR, Express delivery from 19 EUR
  • Other European countries**: Express delivery (1–3 business days) from 18 EUR, Economy delivery (4–6 business days) from 8 EUR, increasing with weight

International (Worldwide***)

  • Express delivery: 2–5 business days – from 30 EUR, increasing with weight
  • Economy delivery: 6–10 business days – from 22 EUR, increasing with weight

Unclaimed Orders

If an order is not collected by the recipient, the refund amount may be reduced by the return shipping costs charged by the courier service.

For further details, please refer to the shipping information at checkout or in your order confirmation email.

For more information about return and exchange you can visit our Refund Policy page.

* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

** Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Svalbard & Jan Mayen, Vatican City, Åland Islands

*** Full list of worldwide destinations: Shipping information