Returns & Exchanges

Return Policy

Customers have the right to cancel the Sales Contract and return their purchased items within 14 days of receiving the goods, without providing a reason. If multiple items were purchased and delivered separately, the 14-day return period starts from the date of receipt of the last item.

A sample cancellation form is available in Appendix No. 2 of the Consumer Rights Act and Section 16 of the Terms and Conditions. Using this form is optional.

To qualify for a return:

  • The return must be initiated within 14 days from the cancellation of the contract.

  • The item must be in unused condition, with its original packaging, tags, seals, and proof of purchase (e.g., receipt).

Customers are responsible for any reduction in value of the returned items caused by usage beyond what is necessary to determine their nature, characteristics, and functionality.

We do NOT accept items that have been worn, abused, altered, soiled, stained, washed, laundered, or damaged in any way. Please avoid getting makeup, deodorant, tanning cream, any bodily fluids, and other similar stains on items when trying them on. Items received in such condition will be rejected and disposed of or returned to the client. 

You are advised not to remove your underwear when first trying on garments until you are certain that the fit and style are to your liking.

Damages and issues

Please check your Order upon receipt and contact us immediately if the Goods are defective, or damaged, or if you have received the wrong product so we can assess the problem and fix it.

Non-Returnable Items

The right to return does not apply to:

  • Personalized or custom-made goods.

  • Items that deteriorate quickly or have a short shelf life.

  • Sealed hygiene-sensitive products (e.g., underwear, bodysuits, swimwear, hosiery) that have been opened or tampered with after delivery.

  • Services that were fully performed with prior consent, where the customer acknowledged they would lose the right to cancel once the service was completed.

Among our Goods, all categories, except woven products and accessories such as headwear and bags, fall into the “lingerie” category (including home outfits and sets, swimwear, and bodysuits) and for hygiene and health reasons, are NOT REFUNDABLE.

Please note that this return policy does not apply to products that are described as non-returnable or exchangeable, such as lingerie, including home wear, swimwear, and bodysuits. Customers should familiarize themselves with this policy before making a purchase, as product returns or refunds for these products or exchanges are not possible. It is always advisable to carefully read the return policy and product description before purchasing to avoid misunderstandings and disappointments.

Exchange Policy

Customers may exchange unused, undamaged items within 14 days of receiving their order, provided that:

  • The item is in its original condition, with all tags, packaging, and proof of purchase.

  • The item does not fall under the non-exchangeable categories, including underwear, bodysuits, swimwear, and hosiery.

If an exchange is not possible due to stock availability, the customer can choose from the following options:

  1. Select another item from the store with a price adjustment if needed.

  2. Wait for the desired product to be back in stock.

All words and expressions appearing in this Refund Policy and beginning with a capital letter shall be understood under their definition contained in the Terms and Conditions of the ROAR Online Store www.roar-cruise.com available on the Store's Website.

Cost of Return

  • You will pay the direct costs of returning the Goods.

  • You shall be responsible only for the diminution in value of the Goods resulting from using them in a manner other than necessary to ascertain the nature, characteristics, and functioning of the Goods.

  • The order can be returned free of charge to the Seller's address.

You can always contact us with any questions regarding returns at sales@roar-cruise.com.

Return/Exchange Address

00-532, Poland, Masovian Voivodeship, Warsaw, Wilcza St., No. 8, Apartment 28.