Shipping information

SHIPPING AND PAYMENT

ROAR Cruise delivers worldwide using a specialized courier service. The cost of shipping depends on the destination country and the selected delivery method.

We use FEDEX as our courier partner. Shipping costs are determined based on FEDEX’s tariffs and are calculated at checkout.

Important Delivery Conditions

  • EU Deliveries: Since our store is registered and located in Poland, no customs fees apply to deliveries within the European Union.

  • Non-EU Deliveries: Customs duties for shipments outside the EU are determined according to the local regulations of the destination country and must be paid by the buyer.

  • Ukraine Deliveries: Orders for Ukraine should be placed via our Ukrainian website: ua.roar-cruise.com.

  • Restrictions: Due to military aggression against Ukraine, we do not deliver to Russia and Belarus.

Shipping Time & Terms

If the ordered goods are in stock, shipping will be processed within 30 calendar days from the conclusion of the sales contract. The shipping process follows the terms and conditions of the courier service.

Estimated delivery time and cost for selected regions:

Poland:

  • Express delivery: Next-day delivery – 4 EUR

Europe (EU Countries*):

  • Express delivery: 1-3 business days – from 18 EUR, increasing with weight

  • Economy delivery: 4-6 business days – from 8 EUR, increasing with weight

Non-EU Countries:

  • Norway and Switzerland: Economy delivery from 18 EUR, Express delivery from 34 EUR

  • United Kingdom: Economy delivery from 11 EUR, Express delivery from 19 EUR

International (Worldwide**):

  • Express delivery: 2-5 business days – from 30 EUR, increasing with weight

  • Economy delivery: 6-10 business days – from 22 EUR, increasing with weight


Unclaimed Orders

If an order is not collected by the recipient, the refund amount may be reduced by the return shipping costs charged by the courier service.

For further details, please refer to the shipping information at checkout or in your order confirmation email.




* Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Vatican City, Åland Islands

** North America

Canada, United States, Mexico

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela

Middle East

Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen, Iraq

Asia

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Laos, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam

Africa

Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe

Oceania

Australia, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna

Caribbean & Central America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands

For more information about return and exchange you can visit our Refund Policy page.