Payment & Refunds
Pricing & Payment Methods
The prices of all Goods are displayed on the ROAR Cruise website in Euros (EUR) and apply to individual units of the products. These prices include taxes but do not cover delivery costs or any additional charges related to the chosen payment method. Customers are responsible for any extra costs incurred during payment and delivery.
Payment for Goods, including delivery fees, must be made in EUR. Prices may change at any time, but such changes do not affect orders that have already been placed.
Accepted Payment Methods:
We accept secure, non-cash payments via:
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Visa
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Mastercard
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American Express
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Apple Pay
All payments are processed securely through Stripe.com (https://stripe.com/en-pl). The Customer selects the preferred payment method at checkout, and payment must be completed immediately after placing the Order.
Refund Policy
Once we receive and verify your return, we will notify you of the refund status. If the return is approved, we will process the refund using the same payment method used for the purchase. The refund will be issued within 14 days, except in cases where we need to withhold payment until we receive and verify the returned Goods.
Please note that your bank or credit/payment card provider may take additional time to process and complete the refund transaction.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at sales@roar-cruise.com.
