Shipping and payment
, WORLDWIDE SHIPPING
We use courier companies FEDEX, DHL, or DPD to send international orders from Poland. The cost of this service is based on the tariffs of the carrier companies and is paid when ordering the goods. There are no customs payments for delivery within the EU.
International delivery: 45 USD, we use courier companies FEDEX, DHL, or DPD to send international orders from Poland. The cost of this service is based on the tariffs of the carrier companies and is paid when ordering the goods. There are no customs payments for delivery within the EU.
Poland: 15 USD, deliveries made through Inpost and PDP. There are no customs payments for delivery.
Deliveries within Ukraine: deliveries made through Nova Poshta (client pays the postage fee according to the postal rates, without payment on the website).
Due to the military aggression against Ukraine, we do not deliver to Russia and Belarus.
PAYMENT
All goods are sold exclusively with a 100% prepayment. When purchasing selected products on the online store's website or at one of the points of sale, you can choose one of the following payment methods:
Cash
You can pay in cash during a personal visit and pickup from our outlets.
MasterCard or Visa
You can pay for the goods using a card at our points of sale.
Fondy
You can pay for goods in our online store through the **Fondy** service using Visa, Mastercard, Google Pay, or Apple Pay.
RETURN AND EXCHANGE
If you have any complaints or questions, please write to us at sales@roar-cruise.com
The Buyer has the right to return or exchange a received product of good quality for a similar one within 14 (fourteen) calendar days from the date of receipt of the Product, excluding the day of purchase, provided that all of the following conditions are met in aggregate:
- The product has not been used, and its presentation, consumer properties, seals, labels, and the payment document issued to the Buyer along with the sold product have been preserved.
- The product is not listed in Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine on Protection of Consumer Rights" as not subject to exchange and/or return (for example, underwear, hosiery, socks, and others).
Note that the buyer is not entitled to return or exchange any proper quality underwear, swimsuits and hosiery under any circumstances.